Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at support@achford.com. Please note that returns must be sent to the following address: [Enter return address]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at

support@achford.com  .

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and correct the problem.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day EU Return Grace Period
Notwithstanding the above, if the goods were shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the product must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

We will notify you once we receive and inspect your return and let you know whether or not it has been approved. If approved, your money will automatically be refunded to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and send your return. If more than 15 business days have passed since we approved your return, please contact us at support@achford.com.